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When you rent or buy a house, you will need to connect to the service for your emirate which provides water, electricity and sewerage. Most premises are already registered with these utilities and the person named on the tenancy agreement is regarded as the account holder. Requirements may differ slightly between authorities, so it's worth checking with the individual authority, but generally the below steps are required. Your monthly bills will also include a municipality housing tax, which, over the course of 12 months, adds up to 5% of the rental value of the property.


You have or are about to move into a new property.
What to bring
  • Tenancy contract (copy)
  • Tenant and landlord’s passports with residence visas (copies)
  • Proof of ownership, deed of sale or sales agreement (copy)


  • Apply online by filling out the form, attaching the documents and making an online credit card payment. Click on eCustomer, Customer Services, Activation of Supply
  • You will be connected within 24 hours

  • Visit a customer care centre and fill out an application form
  • Pay your deposit
  • You will be connected within 24 hours
  • NOTE: If you pay your bills with a direct debit card in the service centre, an additional fee will be charged. This does not apply to online transactions
  • ADCB customers can pay their utilities bills through the ADCB mobile app.
The electricity and water authorities by emirate are: Abu Dhabi Water & Electricity Authority (ADWEA), Dubai Electricity and Water Authority (DEWA), Sharjah Electricity & Water Authority (SEWA), Federal Electricity & Water Authority (FEWA), for Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain